About ElRay Energy
ElRay Energy Limited is a Nigerian company that audits, designs, installs and maintains solar power systems for homes and businesses. Every quote starts with an audit of your actual load, so the system you pay for matches what you use.
- Registered name
- ElRay Energy Limited
- Address
- 5, Abayomi Thanni Street, Atala, Mowe, Ogun State, Nigeria
- Phone and WhatsApp
- 09040054547
- Working hours
- Monday to Thursday 9am to 5pm
Friday 9am to 3pm
Saturday 10am to 3pm - Where we work
- Lagos State, Ogun State and Ibadan
What we provide
- Site audit. A physical or virtual inspection where we measure your loads and check your roof, space and existing wiring.
- Design and written quote. Your quote lists every item, its brand and capacity, the installation charges and the total, all in naira (₦).
- Supply and installation. Solar panels, inverters, batteries, protection devices and cabling. Roof mounting and wiring may be carried out by an installer we work with. ElRay Energy remains responsible to you for the complete job.
- Maintenance. Servicing and fault diagnosis for systems we installed and systems installed by others.
- Budget options. 1kW-class and all-in-one systems for students, or for powering a single appliance.
Prices are as shown in your written quote. Nothing is charged that is not on the quote or agreed with you in writing first.
Inspection fees
The audit itself is free. A fee applies to on-site visits in some areas to cover travel. It is collected before the visit and credited to your job once you go ahead.
| Location | On-site inspection fee |
|---|---|
| Mowe, Ibafo, Magboro, Arepo, Asese, Olowotedo, Ofada, Arigbawanwo, Owode, Isiun, Kobape and Abeokuta environs | Free |
| Any other location in Ogun State | ₦10,000 |
| Ibadan | ₦15,000 |
| Lagos State | ₦20,000 |
| Any other location | A virtual inspection is recommended. An on-site visit can be arranged for a fee we agree with you first. |
Virtual inspections are always free, wherever you are. Inside our service area you can choose a virtual inspection too, though we recommend a physical one because it gives a more accurate quote.
Payments
- All prices and payments are in Nigerian naira (₦).
- You can pay by card, bank transfer or USSD through a secure Paystack payment link, or by bank transfer to the ElRay Energy Limited account shown on your quote.
- Pay only to ElRay Energy Limited. We will never ask you to pay into a personal account.
- We do not add a surcharge for the payment method you choose.
- You receive a receipt for every payment.
Full payment before installation
Installation happens only after your full payment has been received.
Pay small small
If you prefer to pay in instalments, we agree a plan with you in a conversation first, because each plan is fitted to the client. We start installation only after the final instalment.
Keep your card details private. We will never ask for your card number, PIN, CVV or one-time code on WhatsApp, by phone or by SMS. Enter card details only on the Paystack payment page.
Delivery and installation
- We install within 5 working days of your final payment and send you a confirmation with the date.
- Equipment is delivered to your property as part of the installation. There is no separate courier delivery.
- Please make sure someone can give us access to the roof, the distribution board and the installation area on the agreed day.
- If we cannot finish within 5 working days for a reason on our side, we tell you why and agree a new date with you. If you no longer want to wait, you can cancel and receive a full refund of what you have paid for anything not yet installed.
- When we finish, we test the system, show you how it works and ask you to confirm the handover.
Cancellations and refunds
What you can get back depends on how far your job has progressed.
| Stage | Refund |
|---|---|
| You have not paid yet | Nothing to refund. Your audit and quote are yours with no obligation. |
| You have paid and we have not ordered your equipment | Full refund, less the payment processing charge. We cover that charge if the cancellation is our doing. |
| Equipment has been ordered or collected for your job but not installed | Refund of what you paid, less the payment processing charge and any supplier restocking or return costs, which we show you in writing. Equipment that cannot be returned stays available to you at the quoted price. |
| Installation has started or is complete | No refund for a change of mind. If something is faulty or not as agreed, we fix it under the warranty terms below. If we cannot, we refund the value of the affected item. |
| On-site inspection fee | Refunded if you cancel at least 24 hours before the visit. Once we have visited, it is not refundable, but it is credited to your job if you go ahead. |
How to ask for a refund
Message us on WhatsApp or email with your name and payment reference. We reply within 2 working days. Approved refunds are sent within 7 working days to the account or card you paid with. Your bank may need extra days to show the money.
Wrong or faulty equipment
If equipment arrives faulty or is not what your quote describes, tell us straight away. We repair or replace it, or refund it if we cannot.
Please contact us before raising a dispute with your bank. We can usually fix things faster directly. Nothing here limits your rights under Nigerian consumer protection law.
Warranty and maintenance
Systems we install
- Equipment carries the manufacturer's warranty. Terms differ by brand and product. We tell you what applies at handover and handle warranty claims for you.
- Your first 2 maintenance calls are free.
- A call-back straight after a fresh installation is covered and does not count as one of your 2 free calls.
- Later visits are charged at rates we tell you before any work starts.
Systems installed by others
We charge a ₦20,000 callout and diagnostic fee. It is charged separately and is not deducted from any repair cost, even if you choose us to do the repair.
How we handle your personal data
We follow the Nigerian Data Protection Act 2023. This is what that means in practice.
What we collect
Your name, phone number, email address, installation address, details of your appliances and power use, photos and measurements of your property, your quotes and payment records.
Why we collect it
To audit your site, prepare your quote, install and support your system, honour warranties, keep accounting records and meet legal duties.
Who we share it with
- Paystack, our payment processor, for payments. Card details go to Paystack and are never seen or stored by us.
- The installer or supplier working on your job, limited to what they need to do the work or process a warranty claim.
- Regulators, courts or law enforcement where the law requires it.
We do not sell your data. We talk to customers mostly on WhatsApp Business, so your messages also pass through WhatsApp under its own terms.
How long we keep it
For as long as your warranty runs and as long as accounting and legal rules require. After that we delete it or anonymise it.
Your rights
You can ask to see the data we hold about you, correct it, delete it, object to how we use it, or withdraw your consent. Email elrayenergy@gmail.com and we respond within 30 days. You can also complain to the Nigeria Data Protection Commission.
Complaints and contact
If something is not right, tell us. We acknowledge every complaint within 1 working day and aim to resolve it within 5 working days.